Support hours
Mon–Fri, 9:00–17:00 CET • Response target: within 2 business days.
Need immediate help?
Call us directly for urgent issues
📞 +49 1575 1089028Available during support hours
Support email: Support@hanz-app.de
Common fixes
Quick steps that solve most issues
Can’t log in? Check you’re on the latest version; verify network/VPN.
Crashing on launch? Reboot device; reinstall (data is cloud-backed if you log in).
Notifications not arriving? Ensure iOS Settings → Notifications → HANZ are enabled; open the app once after install.
App Info
Identification for support
App: HANZ
Version: 1.0.0
Platform: iOS
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